Last updated: August 1, 2025
1. Introduction
Tandom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Profile information (role, industry, company information)
- Payment information (processed securely through third-party providers)
- Communications with us (support tickets, feedback)
2.2 Information We Collect Automatically
- Usage data and interaction patterns with our platform
- Device information (IP address, browser type, operating system)
- Log files and analytics data
- Cookies and similar tracking technologies
2.3 Service Data
When you use our services, we may collect data necessary to provide and improve our platform. This may include:
- Service usage patterns and interactions
- Configuration and preference settings
- Content and data you choose to process through our services
- Third-party integration data you authorize us to access
3. How We Use Your Information
- Provide, operate, and maintain our services
- Process and fulfill your requests
- Improve our platform and develop new features
- Process payments and manage your account
- Communicate with you about our services
- Ensure security and prevent fraud
- Comply with legal obligations
- Provide customer support
4. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security monitoring and assessments
- Access controls and authentication measures
- Industry-standard security protocols
- Secure integration practices
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With your consent or at your direction
- With service providers who assist in our operations
- To comply with legal obligations or protect our rights
- In connection with a business transaction (merger, acquisition, etc.)
- With integrated third-party services you authorize us to connect with
6. Your Privacy Rights
You have the following rights regarding your personal information:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Control certain data collection and processing activities
- Manage your privacy preferences
- Request a copy of your data
- Object to certain processing of your personal information
- Withdraw consent where applicable
7. Data Retention
We retain your information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. We will delete or anonymize your personal information when it is no longer needed, except where we are required to retain it by law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not intended for children under 16 years of age (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also provide additional notice such as email notification.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: