Privacy Policy

Fintora Technologies, Inc., doing business as Tandom (“Tandom,” “we,” “us,” or “our”), a Delaware corporation, operates the website tandom.ai and the Tandom platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

a. Information You Provide

• Contact information: When you request an assessment or contact us, we collect your name, company name, and work email address.
• Communications: Any messages, emails, or information you send us directly.
• Booking information: If you schedule a call through our booking system, we collect the information you provide during scheduling.

b. Operational Data (Platform Customers)

When you become a platform customer and connect your systems, we access and process the following data to provide our services:

• TMS data: Shipment records, charge structures, document metadata, and operational data from your transportation management system (e.g., CargoWise, Descartes, Magaya). Initial access is read-only.
• Communication data: Email metadata and content, messaging platform data (e.g., Slack threads), as authorized by you, to map operational workflows.
• Automation data: Configuration, execution logs, and results of automations you build or deploy through the Tandom platform.

c. Automatically Collected Information

• Usage data: Pages visited, time on site, browser type, device information, and IP address.
• Cookies and similar technologies: We use essential cookies to maintain site functionality. We do not use advertising or tracking cookies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services, including operational assessments and the Tandom platform.
• Respond to your inquiries and communicate with you about our services.
• Generate assessment reports analyzing your operational data.
• Build, test, and run automations as configured by your team.
• Ensure the security and integrity of our platform.
• Comply with legal obligations.

We do not use your operational data to train general-purpose AI models. Your data is used solely to provide services to you.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: We use third-party services to operate our business, including form processing (Formspree), cloud infrastructure (Microsoft Azure), scheduling (Cal.com), and analytics tools. These providers access data only as necessary to perform their functions.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information when you have given us explicit permission to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. For platform customers, operational data is retained for the duration of your service agreement and deleted upon termination, unless otherwise required by law or requested by you. Contact information from website inquiries is retained for up to 24 months.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Portability: Request your data in a structured, machine-readable format.
• Opt-out: Opt out of certain data processing activities.

To exercise any of these rights, contact us at legal@tandom.ai. We will respond to your request within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at legal@tandom.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: