Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, platform, and services (collectively, the “Services”) provided by Fintora Technologies, Inc., doing business as Tandom (“Tandom,” “we,” “us,” or “our”), a Delaware corporation.

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1. Description of Services

Tandom provides an AI-powered platform for freight forwarding operations, including:

• Operational assessments: Analysis of your operational data to identify inefficiencies, time sinks, and automation opportunities.
• Automation platform: Tools to build, test, preview, and deploy automations that integrate with your transportation management system (TMS) and other operational systems.
• AI-assisted workflows: Natural language, visual, and programmatic interfaces for creating and managing automation workflows.

2. Account and Access

To use certain features of the Services, you may need to provide access credentials to your TMS or other systems. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account or through your system connections.
• Ensuring that any credentials or access you provide to Tandom are authorized by the appropriate parties within your organization.
• Notifying us immediately of any unauthorized use of your account.

3. Your Data and Ownership

You retain all ownership rights to the data you provide to or make accessible through the Services (“Your Data”). By using the Services, you grant Tandom a limited, non-exclusive license to access, process, and analyze Your Data solely for the purpose of providing the Services to you.

• We do not claim ownership of Your Data.
• We do not use Your Data to train general-purpose AI models or share it with other customers.
• Automations you create through the platform are owned by you.
• Assessment reports and analyses generated from Your Data are provided for your use and benefit.

Upon termination of your service agreement, we will delete Your Data within 30 days unless otherwise required by law or agreed upon in writing.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any part of the Services or any systems connected to the Services.
• Interfere with or disrupt the integrity or performance of the Services.
• Reverse engineer, decompile, or disassemble any aspect of the Services.
• Use the Services to process data you do not have the right to access or process.
• Resell, sublicense, or make the Services available to third parties without our written consent.

5. System Access and Automation Execution

Our platform connects to your TMS and other operational systems. Important details about how this works:

• Initial access is read-only. During the assessment phase, Tandom accesses your systems in read-only mode. No data is written or modified.
• Write access requires your approval. Automations that write to your systems are only activated with your explicit authorization and can be previewed before execution.
• Human-in-the-loop controls. You may configure automations to require human review and approval before executing actions in your systems.
• You control what runs. You can pause, modify, or stop any automation at any time.

6. Service Availability

We strive to provide reliable, uninterrupted access to the Services. However, the Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We do not guarantee any specific level of uptime unless otherwise stated in a separate service level agreement (SLA) between you and Tandom.

7. Fees and Payment

The initial operational assessment is provided at no cost. Platform access and ongoing services are subject to pricing agreed upon between you and Tandom. Payment terms, if applicable, will be set forth in a separate order form or service agreement.

8. Intellectual Property

The Services, including the Tandom platform, website, software, design, documentation, and all related intellectual property, are and remain the exclusive property of Tandom. Nothing in these Terms grants you any right, title, or interest in the Services except for the limited right to use them as described herein.

“Tandom” and the Tandom logo are trademarks of Fintora Technologies, Inc. You may not use our trademarks without prior written consent.

9. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with the Services. This includes, but is not limited to, Your Data, assessment results, business processes, and technical information about the Tandom platform. Confidentiality obligations survive termination of these Terms for a period of three (3) years.

10. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Tandom does not warrant that the Services will be uninterrupted, error-free, or completely secure.

While our platform is designed to assist with operational efficiency, the Services do not constitute legal, financial, or compliance advice. You are responsible for ensuring that your use of automations complies with applicable laws, regulations, and industry requirements, including customs and trade compliance obligations.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Tandom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with the Services, whether based on warranty, contract, tort, or any other legal theory.

Tandom’s total aggregate liability for all claims arising out of or relating to these Terms or the Services shall not exceed the amounts paid by you to Tandom in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Tandom and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any applicable law or regulation.

13. Termination

Either party may terminate these Terms at any time with 30 days’ written notice. We may also suspend or terminate your access immediately if you breach these Terms or if required by law.

Upon termination: (a) your right to access the Services will cease; (b) we will delete Your Data within 30 days unless otherwise required by law; (c) provisions that by their nature should survive termination will survive, including ownership, confidentiality, disclaimers, limitation of liability, and indemnification.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions. Any disputes arising out of or relating to these Terms shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

15. General Provisions

• Entire agreement: These Terms, together with any applicable order forms or service agreements, constitute the entire agreement between you and Tandom regarding the Services.
• Amendments: We may update these Terms from time to time. Material changes will be communicated with reasonable notice. Continued use of the Services after changes take effect constitutes acceptance.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16. Contact Us

If you have questions about these Terms, contact us at: